Privacy Statement

Introduction

This statement includes our collection statement explaining aspects of our collection and use of personal information, our privacy policy further explaining how we manage personal information.

Collection Statement

We are Wireline B and G Pty Ltd (ACN 156244709). Our contact details are 1300 821 710 and our email address is info@wireline.com.au. Our postal address is PO BOX Q1797, Queen Victoria Building, NSW, 1230, Australia.

Collection from third party sources

We may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you, and it is available from: publicly available sources, other companies in our group that you may have dealt with, third parties like our business partners, your authorised representative/s and wholesalers, suppliers, fraud checking agencies, our websites and how you use them.

Collection under law

We may be required to collect and retain personal information under law.

Why we collect data

We collect and hold personal information because, we may need to use it to operate our business; or we may need to provide it to other parties in connection with our business; or we may need it to comply with the law. The uses and disclosures we may make of personal information are detailed in our Privacy Policy.

Disclosing personal information

We may disclose personal information as reasonably required to contractors and suppliers who goods and services that we use to operate our business and provide products and support to you, and to other parties detailed in our Privacy Policy. We may also disclose it to authorised agencies under the law.

Access and correction

Our privacy policy contains information about how the you can access and seek correction of the personal information about you that we hold.

Complaint

Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.

 

Privacy Policy

Personal Information

This refers to information or an opinion about a natural person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form. For the purposes of the law, it also refers to information retained for the purposes of that law, if it relates to an individual or a communication to which the individual is a party.

Kinds of personal information we collect and hold: personal particulars like name, date of birth, gender, occupation and driver licence number; contact details like physical, postal, work and email addresses and phone numbers; financial details like bank account, credit card numbers and your billing and payment history with us; service-related details like your username, encrypted password and service usage history including source and destination of communications and correspondence.

Collecting personal Information

We collect and hold personal information to operate our business, supply services to customers and comply with the law. Unless it is not reasonable or practicable to do so, and in other cases allowed by law, we will collect personal information about you directly from you.

Holding personal Information

We hold personal information in hard and/or soft copy at our offices and in other facilities that we own or license from third parties, like data centres. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration. Where required by the law, it will be encrypted.

Using personal Information

We may use personal information to identify you, for credit checks, prevent fraud, supply products, improve our products, direct marketing, answer customer enquiries, collect payment, monitor, manage, test and improve our network and facilities, comply with the law and for other purposes related to our business.

Disclosing personal Information

We may disclose personal information as reasonably required to contractors and suppliers who supply or support us in marketing, credit management, service provision, service assurance, billing and debt recovery, complying with legal requests and for other purposes related to our business.

Accessing or correcting personal Information

Please contact us for these purposes. We shall process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request but a reasonable administrative charge, on a cost recovery basis, may be payable before we agree to provide access.

Complaints

If you wish to complain about an alleged breach of the Australian Privacy Principles, please contact us. We will acknowledge your complaint within a reasonable time, give you an estimated first response time, allocate your complaint to a suitably senior staff member and process and respond to your complaint as soon as we reasonably can.

Contact Details

We are Wireline B and G Pty Ltd (ACN 156244709). Our contact details are 1300 821 710 and our email address is info@wireline.com.au. Our postal address is PO BOX Q1797, Queen Victoria Building, NSW, 1230, Australia.